Shipping and Returns
Please allow 3-5 business days for order processing (although the vast majority of products ship within 24 hours!). Any orders received Saturday, Sunday or a Holiday, will be shipped out the next business day. Please contact us for a specific estimate. Products ship via ground shipping, and tracking numbers are provided on all orders.
Our customer's happiness is our top priority. Please contact us with any concerns or issues with your items. If they must be returned, please contact us immediately to arrange for a return (please note that for health and hygiene reasons compression socks, Confitex underwear, etac hygiene products, and P-Mates are not returnable). To be eligible for a return or exchange, the products must be unused, in the original packaging, and in the same condition that you received them. Additionally, to complete your return or exchange, we require a receipt or proof of purchase.
To return an item, simply contact us at: firstname.lastname@example.org or use our contact form. Let us know whether you’d like an exchange or refund, and we will email you a return authorization number along with return address details. Please include your return authorization number on your returned package.
Shipping conditions: You will be responsible for paying for your own shipping costs for returning the order back to us. In the event of an exchange, you will also have to cover the shipping costs to mail the replacement order back to you. If you receive a refund, you will be refunded for the original purchase price of the order, excluding shipping costs.
We recommend you purchase shipping insurance and get a tracking number before sending your package back to us. Without a tracking number, we cannot guarantee that we will receive your package.
Returns and exchanges will be considered under the following if:
- products in your order are defective
- products in your order are damaged upon receipt
- you are unhappy with your purchase within 30 days of receipt
- you want to exchange any of the products in your order for a different size or color within 30 days of receipt